Keeping You Safe

Your safety is our priority.

The COVID-19 pandemic has brought many challenges to all of us, but one thing that has never changed is our commitment to safety. As our team members and patients await their turn to be vaccinated in accordance with state prioritization guidelines, we’ll continue to implement extra safety measures in addition to our standard disinfection and sterilization processes. Keep reading to learn more about our safety protocols!

How We’re Keeping You Safe

We have always followed standard protocols issued by the state dental board and American Dental Association to help protect our patients and team members from communicable diseases like the coronavirus. We’ve also implemented several extra measures and screening procedures in response to the COVID-19 pandemic to ensure your health and safety.

Personal Protective Equipment

  • All clinical team members wear:
    • N95 or KN95 masks, or Level 3 surgical masks with face shields
    • Eyewear with side shields
    • Gown or lab jacket 
  • All non-clinical team members wear reusable or surgical masks.
  • We provide all patients with protective eyewear.

Social Distancing

  • When feasible, we will ask patients to wait in their car as opposed to entering the welcome area. 
  • We’ve decreased the number of chairs in our welcome area to ensure there is adequate space between patients.
  • We’ve limited visitors to patients and, if necessary, one parent, guardian or translator.
  • Team members maintain a 6-foot distance from each other.

Screening

  • We ask the following screening questions prior to every appointment:
    • Have you been sick in the past 2 weeks? 
    • Have you had close contact with an individual diagnosed with COVID-19 or experiencing symptoms?
    • If you answer “yes” to either of these questions, you may be asked to reschedule your appointment.
  • We conduct frequent temperature checks: 
    • All patients’ temperatures are taken upon arrival.
    • All team members’ temperatures are taken daily.
  • Sick team members remain at home.

Sterilization and Disinfection

  • All team members frequently wash their hands. 
  • We’ve removed all food items, magazines, books, toys and other clutter from common and clinical areas.
  • We frequently disinfect countertops, doorknobs, tables, chairs and other common surfaces.

While we are doing everything we can to ensure your safety, we also ask for your cooperation in keeping our practices safe. If you have a fever or are experiencing any symptoms of a communicable disease or have had contact with someone who has, please reschedule your appointment.

If you are visiting a practice in Kentucky, please also note that state guidelines still require anyone in a healthcare setting to wear a mask or face covering. If you have an upcoming appointment, please bring your own mask. This can be a scarf, bandanna or other covering. Unfortunately, we will not be able to see you without this facial covering.